The person receiving help will enter the six-digit code provided and approve the full control request. For our example this would be full control. The person providing help also indicates how much control they want to request. The person helping requests a six-digit code that they share with the person receiving help. Both individuals launch the Quick Assist app, which comes as a part of pretty much all Windows 10 installations. Asking the individual you are trying to assist to type commands and such and read the output only goes so far.Įstablishing a Quick Assist connection is straight forward. In the old school phone call method, even if you use newer voice-over-IP technology, such as Skype, Teams, Zoom, or the never-ending products that seem to appear, you obviously have no direct control over the remote computer. That person may or may not be a screen reading user. You, the screen reading user, want to aid someone remotely. That said, combining a couple pieces of technology, something I’m sure is no surprise to pretty much anyone who uses a screen reader, can be one potential work around if you want to use this connection option. In the screen reader case, especially if the individual giving the assistance is using a screen reader, there’s not a great way to easily know what’s happening on the remote computer. However, Quick Assist does not currently support redirection of audio as far as I know, so if you are using a screen reader, it can obviously be difficult to use. Others, like Quick Assist, offer the best of all worlds in most cases where establishing the connection is easy and the access you have on the remote computer works quite well. Some, such as an actual phone call, are easy to establish but difficult to use for this sort of a situation. When you want to assist someone else with a computer problem on Windows, there are a range of connection options.
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